Becoming a flotilla hostie
The Hostie is generally regarded as a 'people' person and the most sociable member of the lead crew. They are the link between the crew and clients and their attitude can make or break a flotilla.
If you are enthusiastic about the holiday your clients should be as well. You will need to be approachable, understanding and discreet at all times. You will need to be able to communicate to a wide range of clients (of all ages, including children) and staff. You will need to be able to work well within a team and be prepared to help your Skipper / Engineer whenever required.
To be one of our Flotilla Hosties you'll need to have a minimum of an ICC qualification.
If you would like to find out a little more about what you can expect before you apply, read on!
The Hostie role is split into three defined periods throughout the year.
1. Build Up
'Build-Up' is the months spent getting the boats ready for the start of the season. The first clients arrive in early May and the boats must be immaculate so 'Build-Up' is a very busy time.
The Hostie Build-Up generally starts at the middle of March. You will move directly onto your lead boat which will have been prepared for you.
From when you arrive until the start of the season (beginning of May) you and your crew will be responsible for preparing your fleet of 10 – 12 yachts so that they are ready for charter.
Your tasks during build up will include but not be limited to:
1st Clean – a complete and thorough clean of each yacht and its inventory. This involves cleaning absolutely everything onboard, bleaching all mouldy surfaces, polishing clocks and barometers, lift the floorboards and clean the bilges - noting down any faults – aesthetic or otherwise, to discuss and fix with your crew.
Inventory – checking all inventory to ensure that it is up to charter standard and ordering any replacements that are required. Soft furnishings – placing all cushions and covers, curtains and bedding on each yacht.
Minor repairs – reattaching hinges, screwing in mirrors etc.
Safety equipment – checking that each yacht has the required safety equipment on board and that it is named accordingly and stowed in appropriate places.
2nd Clean – before stowing inventory, wipe out lockers etc. Assisting Skipper and Engineer with jobs.
Final clean – once all members of your crew have agreed that the boat is ready for charter with no more work to be done, placing all linen, starter and cleaning packs on board and doing a final dust and polish throughout the boat.
2. Charter Season
The charter season starts at the beginning of May and continues through until the end of October. During this time, you will be living and working as one of a team of three on your Lead Boat.
There is no hierarchy on the Lead Boat, regardless of position and the best lead crews all work together as a team.
Turnaround day is the busiest day of each week/fortnight. This is when all the clients leave and your new clients arrive and you have just 4 hours to get the boats back up to charter standard. You will have cleaners to assist you but you are responsible for organising them and checking the job that they have done. You will be expected to clean boats with them. Inventory needs to be checked, starter and linen packs laid out and your paperwork handed in. You will need to meet all new clients as they arrive in port and tell them the name of their yacht and assist them on board.
The general flotilla format and your duties will be: –
1st morning briefing - This is the main briefing that takes place on the first morning of the flotilla. You will cover all safety procedures, dangers and give a general outline of the holiday format.
Daily Briefings - There are short daily briefings every morning describing the day's destination and what is available there.
Social Events - Organising a punch party, picnic (only on 2 week flotillas) and 3 or 4 group meals. You will prepare the food and drinks for the picnic and punch parties. Locations for group meals are decided by you. You may also find that you will need to assist the taverna with service if you have a particularly large group of clients.
Sail Training - Additional assistance/sail training for novice clients and those with limited sailing experience. This is generally only on the first day or two of the flotilla. You will be expected to know how to sail by the start of June.
Mooring - Assisting your Skipper and Engineer with the mooring of your flotilla each evening. This is a good opportunity to chat to clients and ask them how the holiday is going, as well as informing them of local amenities.
Paperwork - It is the Hostie who is responsible for the flotillas cash float and collecting all the paperwork at each turnaround. You will also need to order any items required for turnaround 4 days before.
Final Night Meal - At the end of each flotilla, during the final group meal, a prize giving will be carried out. The whole lead crew should be involved in deciding on the prizes and presenting them.
Other duties: On occasions you may need to accompany clients to doctors / hospitals. During the school holidays you should try to organise various games or events for the children. Assist with the maintenance of the yachts, when required.
Lay up, at the end of the season, normally lasts for two weeks. During this period all the yachts are prepared for the winter.
Hosties are required to: Remove foam and all cushion covers, curtains, linen, bedding and safety equipment. Clean the yacht, wrap and bag up all inventory. Lift all floor boards in order to check and clean bilges. List any faults, problems and suggestions for refit for the following year.